Dealerships may place a first-time order or increase the number of Connected Car Devices or Toll Equipment as their vehicle count changes. A few notes:
You must be logged in to your Dealerware instance to place a new order or add licensed products or services using the methods below.
By placing an order through any of these self-service options, you confirm that you are authorized to place orders on behalf of the dealership identified in your Dealerware account.
Items ordered for the first time or due to a fleet increase will result in an increase to your monthly invoice.
The rate for each service on your account is set out in your Order Form, or — for items ordered through Place Order — in your Order Confirmation email. Email [email protected] with any pricing question before placing an order.
How your order is billed. When you start a new service, your Order Confirmation states the rate for each item, and that confirmation completes your order. When you add to a service you already have, the additional quantity is billed at the rate already on your account and the change is made to your existing order. Either way, the change appears on your next invoice.
Connected Car Devices are returnable. Each Connected Car Device — we call the physical unit a CCD Unit — is a Licensed Product that Dealerware provides to you under your Dealerware License Agreement. It remains Dealerware property. When you no longer need the service, because you are reducing your device count, cancelling, or a vehicle has left your fleet, the unit must be returned to us. Billing for a unit continues until we receive it back. To arrange a return, email [email protected]. A unit that is not returned, or that is lost or stolen, is billed at a Replacement Cost of $125 per CCD Unit.
To place a fleet increase or first-time order:
Log in to Dealerware Web
Select Place Order from the main menu
Select Add new services
Select the items needed (definitions below)
Enter quantities and select Place Order
Connected Car Solutions is Dealerware's telematics service. It comes in two forms: Connected Car Devices, which use a device we provide and are billed per CCD Unit, and Telematics, which uses the vehicle's built-in telematics, needs no hardware, and is billed per VIN. Telematics is not ordered through this form — email [email protected] if you are interested in it.
Connected Car Devices (CCDs) — billed per CCD Unit
Plugs into the OBDII port
Automatically captures vehicle vitals like fuel and mileage
GPS tracking to give full visibility to vehicle location, on or off the lot
View real-time fleet status on Dealerware's Fleet Map
Real-time actionable data and reporting with Dealerware Web
CCD Units remain Dealerware property and must be returned when you no longer need the service. Billing continues until we receive a unit back. Units not returned are billed at a Replacement Cost of $125 per CCD Unit.
Connected Car Device Harness — $15 per harness, one-time
Secures the CCD Unit to help prevent loss or theft
Harnesses are yours to keep and do not need to be returned
Toll Tag Services — billed per VIN
Recover toll costs through our seamless integration with toll authorities
Improve employee efficiencies by eliminating manual toll processing
Enhance the customer experience with a toll-equipped vehicle
Real-time actionable data and reporting with Dealerware Web
Toll equipment remains Dealerware property and should be returned when you no longer need it. There is no Replacement Cost for toll equipment.
Toll Tag Velcro — free, yours to keep
Easily mount and transfer toll transponders between vehicles
Only used for hard case toll transponders (E-ZPass, FasTrak, etc.)