Dealerware

You can log in to the Dealerware Mobile app by manually entering your credentials or by using Biometric sign-in, which leverages your device's biometric security features, such as saved credentials or Face ID.

Select the Dealerware Mobile app from the home screen on your mobile device

Manually enter your account email address and password

- Select the Dealerware Mobile app from the home screen on your mobile device
- Manually enter your account email address and password
- Select Sign In

If your device is equipped with biometric security features, you can log in to Dealerware by using:

Face ID: The mobile device will identify a user through facial-recognition technology.

Touch ID: The mobile device will identify a user through fingerprint-recognition technology.

- Face ID: The mobile device will identify a user through facial-recognition technology.
- Touch ID: The mobile device will identify a user through fingerprint-recognition technology.

To use the Biometric Sign-in option: first, confirm it's available and enabled on your mobile device, then grant Dealerware permission.

Enter your account email address and password

Enable the biometric toggle (based on your device, it might say Face ID, Touch ID, or Biometric)

A pop-up will appear to approve or deny your selection

- Open Dealerware Mobile
- Enter your account email address and password
- Enable the biometric toggle (based on your device, it might say Face ID, Touch ID, or Biometric)
- A pop-up will appear to approve or deny your selection
- Select Approve

If biometric identification is unavailable or not activated on your device, you can still access your Dealerware account by manually entering your account email and password.

If biometrics is not available or enabled on your device, you will not see a pop-up to enable biometrics at log-in. Instead, you will see the standard email and password Login screen, without the option to activate Touch ID or Face ID.

Biometric sign-in restricts account access to a single user’s biometric credentials. However, the option to use email and password access is available.

- If biometric identification is unavailable or not activated on your device, you can still access your Dealerware account by manually entering your account email and password.
- If biometrics is not available or enabled on your device, you will not see a pop-up to enable biometrics at log-in. Instead, you will see the standard email and password Login screen, without the option to activate Touch ID or Face ID.
- Biometric sign-in restricts account access to a single user’s biometric credentials. However, the option to use email and password access is available.

Locate the password reset email in your inbox

Follow the instructions in the email to reset your password

- Select Forgot Password
- Enter your email address
- Locate the password reset email in your inbox
- Follow the instructions in the email to reset your password

If you do not receive the password reset email or an error message occurs, contact your Dealerware Administrator or <a href="https://support.dealerware.com/hc/en-us/articles/360037697833-Contact-Dealerware-Support" target="_blank">contact Dealerware Support</a>. The same login credentials should be used to access Dealerware Mobile and Dealerware Web.

How to Log In to the Dealerware Mobile App

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How to Log In to the Dealerware Mobile App

Overview

Manually Log in to Dealerware Mobile

Sign in Using Biometrics

Notes

Having trouble accessing your account?