Do Not Rent (DNR) List feature prevents select customers from entering contracts

DNR could be useful in cases such as unsettled balances and noncompliance with dealership policies

Verify a customer’s DNR status at the bottom of the Overview tab in the Customer Details pane. A time-stamped note appears in the Notes section if a customer is added to or removed from the DNR List

You need the DNR Manager permission to add a customer to the DNR List

Click the Customers or Contracts tab in the left navigation bar

Locate a customer by entering the customer’s name in the search bar in the Customers pane. You can also click either the left navigation arrow or the right navigation arrow on the bottom right to locate a customer

In the Customers pane, click any of the customer details highlighted in blue. In the Contracts pane, click only the name of the customer whose details you want to edit. This action will open the Customer Details pane

Click the Overview tab

Scroll to the bottom of the page

Click ADD TO DNR

Enter the reason for DNR

Click Save

Click the Customers or Contracts tab in the left navigation bar

Locate a customer by entering the customer’s name in the search bar in the Customers pane. You can also click either the left navigation arrow or the right navigation arrow on the bottom right to locate a customer

In the Customers pane, click any of the customer details highlighted in blue. In the Contracts pane, click only the name of the customer whose details you want to edit. This action will open the Customer Details pane

Click the Overview tab

Scroll to the bottom of the page

Click REMOVE FROM DNR

Enter the reason for DNR

Click Save

A customer cannot contract in Dealerware once they are added to the DNR List

An error message will show when you attempt to start a contract with a customer on the DNR List