To add a Customer to the Do Not Rent (DNR) list, follow these steps*. Customers added to the Do Not Rent list in Dealerware for Web will be restricted in Dealerware for Mobile.
- Log into My.Dealerware.com
- Open the main menu in the top left hand navigation
- Click on "Customers"
- In the "Search Customers" bar, search for the customer by:
- Phone Number
- Email Address
- Driver's License number
- Click on the Customer's Full Name
- Navigate to the Driver's License section of the Customer profile
- Click the red "ADD TO DNR" button
- Add DNR Reason
- Click Save
*Please note that only users with the role of "DNR Manager" can add customers to the DNR list. To update an Employee profile to add this role, please read this support article.