Overview
Dealerware's Do Not Rent (DNR) List feature allows you to add customers to a specific list that prevents contract creation. Reasons can vary, such as Customers with an unsettled balance, or those who have not complied with dealership policies.
If a customer is on the DNR list, it will be indicated as such on the Customer Details page at the bottom of the Overview tab.
The DNR Manager permission is required to add customers to the DNR list. Learn how to add or update employee permissions in Dealerware Web by reviewing this article on Permissions.
If a customer is added or removed from the DNR list, a time-stamped note will appear in the Customer Details: Overview: Notes.
Add or Remove a Customer from the DNR List
Add a Customer to the DNR List
- Select Customers from the main menu
- Search and select the customer
- In Customer Details: Overview tab scroll to the bottom of the page
- Select ADD TO DNR
- Enter the DNR reason
- Select Save
Remove a Customer from the DNR List
- Select Customers from the main menu
- Search and select the customer
- In Customer Details: Overview tab scroll to the bottom of the page
- Select REMOVE FROM DNR
- Enter the DNR removal reason
- Select Save
When a Customer is on the DNR List
Once a customer is added to the DNR List they cannot be contracted in Dealerware.
When attempting to create a contract on a DNR List customer, the following error messages will populate:
In Dealerware Web:
In Dealerware Mobile: