Overview
You can add customers with outstanding balances or who have not complied with vehicle terms and conditions to the Do Not Rent (DNR) list in Dealerware Web, to prevent contract creation.
If a customer is on the DNR list, it will be indicated on their Customer Profile in Dealerware Web, in Customer Details: Driver's License, and in Dealerware Mobile on their Customer Profile.
Add or Remove a Customer from the DNR List
Add a Customer to the DNR List
- Search and select the customer in Dealerware Web
- In Customer Details, select Driver's License
- Select ADD TO DNR
- Enter the DNR reason
- Select Save
Remove a Customer from the DNR List
- Search and select the customer in Dealerware Web
- In Customer Details, select Driver's License
- Select Remove from DNR
- Enter the DNR removal reason
- Select Save
Notes
The DNR Manager permission is required to add customers to the DNR list. Learn how to can add or update employee permissions in Dealerware Web.
If a customer is added or removed from the DNR list, a time-stamped note will appear in the Customer Details: Notes.