If a toll authority does not recognize a vehicle as registered while passing through a toll lane, it will generate a paper toll citation. If a paper toll citation is not paid, it will incur fees and will ultimately go to collections.
If your dealership received a paper toll citation while using Dealerware Toll Services, it is likely that Dealerware toll equipment was not installed correctly or information is inaccurate in Dealerware Web.
If you receive a paper toll citation please scan the citation and attach it to a Support request within five days of receiving the paper toll citation.