If your dealership is charging customers for fuel, daily rates, or other loaner related expenses through Dealerware, you can expect to receive a monthly reimbursement check from Dealerware mid-month, for funds collected from your customer the previous month, minus transaction fees. Transaction details can be found in the "Transactions Report" available in My.Dealerware.com.
The reimbursement check is sent by mail with a corresponding report, and issued by "Silvercar Retail Automotive".
What is a transaction fee?
Dealerware uses Braintree Marketplace as our credit card processor and therefore passes through their transaction fees, which are 2.9% plus $0.30 per transaction. Below is a Transaction fee example for a $10 charge:
Customer 123 returns their loaner vehicle and finishes their loaner contract on October 31st. Upon vehicle return, you see the customer has used 2 gallons of fuel and therefore, they are charged $10 in fuel charges. The $10 transaction is successful and settles on November 1st. Those funds are then disbursed into the Dealerware Braintree Marketplace holding account on November 2nd.
The dealership would be reimbursed the amount ($10) minus the transaction fee ($0.59) in the November reimbursement check.
Reimbursement amount = ($10-($10*0.029))-$0.30
Reimbursement amount = $9.41
For questions on a reimbursement check status or amount, please contact finance@dealerware.com.