If your dealership has a chargeback in your reimbursement report, we recommend the following:
- Monitor your monthly reimbursement report to track the status of the chargeback.
- If won: The transaction amount will be reimbursed to your dealership in the following reimbursement cycle.
- If lost: Contact the customer to secure an additional payment method. To prevent future chargebacks, have the customer pay via cash or check. If unable to collect funds from the customer, seek legal advice.
If you have specific questions about a chargeback, please complete this support form.