Customer disputes filed with their bank or credit card company will be submitted as a "chargeback" to Dealerware. As a courtesy, Dealerware currently manages disputes on the dealership's behalf by providing loaner contract documentation to support the validity of the charge.
All chargebacks will be itemized in your dealership's monthly reimbursement report. Chargebacks incur a $15 fee issued by the payment processor.
- A dispute is "opened" on December 19, 2019 for a $10 transaction. A fee of $15 and the $10 disputed amount will be debited from your December reimbursement report.
- The dispute is "won" on January 15, 2020. The $10 amount disputed is reimbursed to your dealership in the January 2019 reimbursement check. The $15 fee is not reimbursed.
- The dispute is "lost". Your dealership will not be reimbursed the disputed amount or the fee. The dispute file is closed.