If a charge is unsuccessful, a decline message will populate when attempting to process a charge. Declined payments will create an unsettled balance in Dealerware Web.
For declined payments, we ask that you reach out to your Customer to have their bank approve a charge or to provide another credit card*. If another credit card is collected, you can add it to the customer's profile in Dealerware Web.
To add another credit card to the customer profile:
- Search and select the relevant customer
- Click Payment Method
- Click + Add New Card
To charge the customer in Dealerware Web once a new credit card has been added to their profile:
- Search and select the relevant customer
- Click Contracts on the lefthand side
- Click the relevant contract
- Click the Pricing tab
- Click the pencil icon next to "credit card" in the blue invoice box
- Select the new credit card from the drop-down list
- Click the green Charge button at the top right of the page to process the charge
*Please note that AMEX credit cards are not accepted at Canadian dealerships