If a charge is unsuccessful, a decline message will populate when attempting to process a charge. Declined payments will create an unsettled balance in Dealerware Web.
For declined payments, we ask that you reach out to your Customer to have their bank approve a charge or to provide another credit card. If another credit card is collected, you can add it to the customer's profile in Dealerware Web.
To add another credit card to the customer profile:
- Search and select the relevant customer
- Select Payment Method
- Select + Add New Card
To charge the customer in Dealerware Web once a new credit card has been added to their profile:
- Search and select the relevant customer
- Select Contracts
- Select the relevant contract
- Select the Billing tab
- Select the dropdown arrow in the credit card box
- Select the new credit card from the drop-down list
- Select the Charge button to process the charge
