If a charge is unsuccessful, a decline message will populate when attempting to process a charge. Declined payments will create an unsettled balance in Dealerware Web.
For declined payments, we ask that you reach out to your Customer to have their bank approve a charge or to provide another credit card. If another credit card is collected, you can add it to the customer's profile in Dealerware Web.
To add another credit card to the customer profile:
- Search and select the relevant customer
- Click Payment Method
- Click + Add New Card
To charge the customer in Dealerware Web once a new credit card has been added to their profile:
- Search and select the relevant customer
- Click Contracts on the lefthand side
- Click the relevant contract
- Click the Pricing tab
- Click the pencil icon next to "credit card" in the blue invoice box
- Select the new credit card from the drop-down list
- Click the blue Charge button at the top right of the page to process the charge
