If an employee has left your dealership, we recommend you deactivate their account to prevent access to Dealerware Web and Mobile. To deactivate an employee account, follow these steps:
- Log into Dealerware Web
- Navigate to Employees
- Search for and select the employee
- In their Account Settings, click the red Deactivate Account button
- Confirm the deactivation by clicking Deactivate
- If you do not wish to deactivate the account, click Cancel.
To verify the employee has been deactivated, refresh the page. The account settings will show as deactivated and all roles will be removed.
To view inactive accounts on the main Employees page. Click the Show Inactive Accounts button.
This will add the inactive employee to the employee list. To find an employee from the list, use the search field to search for the employee by Name, Email or Phone Number. This can be helpful for a returning employee that is already setup on Delaerware.
To reactivate an account, you can click on the Activate Account button located in account settings. Confirm the activation by clicking Activate. If you do not wish to activate the account, click Cancel.
If you are creating an employee and receive an “Employee Already Exists” message, check your inactive employees list to restore permissions and roles for that employee.