We are excited to announce the results of the JD Power 2018 CSI survey which found customer satisfaction scores increased by 27 points for dealerships using Dealerware compared to those not using the solution.
The 27 point increase was seen within Service Initiation, one of the largest areas of impact for the survey. It specifically highlights service departments that use Dealerware for their courtesy loaner program compared to dealerships that offered a courtesy loaner with any other competitive offering.
Simply put, Dealerware helps dealers become more profitable by taking a fresh approach to one of dealerships’ most pressing problems today, loaner fleet management. By using a fully mobile platform, we elevate the customer experience by saving customers time, all while saving dealers hundreds of thousands of dollars a year.
Thank you for being a valued customer and believing in the power of Dealerware.