Only dealerships subscribed to Dealerware Toll Management will receive a "Tolls Incurred" line item on their invoice.
Monthly, your Dealership can expect to receive an invoice including all tolls that were reported to Dealerware in the previous calendar month. The tolls incurred invoices will include all toll types including:
- Contract Tolls: Tolls incurred by and collected from your customer.
- Non-Contract Tolls: Tolls incurred by a vehicle in Dealerware while not under a loaner contract.
- Late Tolls: Tolls reported to Dealerware greater than 10 days after the customer's contract finish date. These tolls will not be charged to your customer automatically. To recover these tolls, add a manual charge to the customer's loaner contract via the pricing section.
The invoice will be emailed to your AP contact the first week of the following month. For more information on Dealerware's monthly invoicing process, read this article. A detailed report of tolls incurred is available in My.Dealerware.com > Reports section > Tolls report.
If you need access to reports, please contact your Dealerware Admin or submit a request to Dealerware Support.
Please note: If a toll charge has been refunded to a customer, your dealership is liable to cover the toll charge.