If your customer has damaged their curtesy vehicle and their deductible payment has declined, we advise you to collect a new payment method.
Once a new payment method is added to the customer details, you may attempt to process the deductible payment. To settle the balance and charge the appropriate credit card, you must select the new credit card on the Pricing page.
If the deductible payment declines, and the customer is unwilling to provide another method of payment, we advise to seek legal action by use of the Customer Agreement and add the customer to the Do Not Rent list.