If your customer has damaged their loaner vehicle and their deductible payment has declined, we advise you to collect a new credit card. If the customer provides an alternative credit card, it can be added to the Customer Profile via Dealerware Web. Information on credit card management can be found here.
Once a new credit card is added to the Customer Profile, you may attempt to process the deductible payment. To settle the balance and charge the appropriate credit card, you must select the new credit card on the Pricing page.
If the deductible payment declines, and the customer is unwilling to provide another method of payment, we advise to seek legal action by use of the Loaner Agreement and add the customer to the Do Not Rent list.