When attempting to upload a new vehicle into Dealerware, you may receive the following error:
Unable to look up vehicle details for VIN. Please double check the entry or manually select a model.
First, confirm that the VIN number is 100% correct and try again. If the issue persists, check the "Model" dropdown menu.
If the model of your vehicle is present in the dropdown, manually select it and proceed with adding vehicle information.
If the model of your vehicle is NOT present in the dropdown, go here to submit a request to our support team. List any VINs affected by the error in the "Description" and we will quickly resolve the issue for you.