Contract Statuses help you determine the current state of contracts. A contract can be in any of the following statuses:
- Booked: The user assigned Customer, Vehicle Group, Service Advisor (if one applies), and scheduled Pick-up & Dropoff but did not assign a vehicle.
- Pending: The user assigned a vehicle and obtained a customer signature but did not start the contract.
- Started: The user obtained a customer signature and selected "Start Contract" during the Start-Contract workflow.
- Finished: The user selected "Finish Contract" during the Finish-Contract workflow and completed the contract.
- Canceled: The user canceled the Booked or Pending contract.
- No Show: The user failed to start a Booked contract on or before its scheduled pickup date & time.