With more than 200 million Americans staying home in an effort to blunt the impact of COVID-19, we recognize the challenge this presents to our dealers, and we want to help.
Pickup & Delivery powered by Dealerware's Mobile Contracts can help your customers address service needs without leaving their house.
Watch the recording, view the questions, and download the "Four Phases Checklist" from our Pickup & Delivery webinar recorded on 04/14/2020.
Top Questions & Answers from the Webinar
Do our devices need to have internet access for Pickup and Delivery?
Yes. Dealerware Mobile requires internet connectivity.
How do I add customer information without using Dealearware Mobile to scan documents?
Add customer information using Dealerware Web prior to delivery. Dealerware Web is PCI compliant.
Follow these guidelines when collecting credit card information over the phone to maintain PCI compliance.
Do I have to complete the customer’s profile in Dealerware Web prior to delivery?
No. Dealerware only requires a completed profile when starting a contract.
You can book a contract in Dealerware Web to set the appointment and then add customer information in Dealerware Mobile upon delivery.
Can Dealerware submit a link to the customer where they can add their profile information or sign the contract on their own device?
Dealerware is working on eliminating the need to pass devices and is estimated to be completed by the end of June 2020.
Are customers willing to pay for pickup and delivery?
Yes. 76% of customers (averaged across premium and mass-market brands) would be willing to pay between $10 and $75 for vehicle pickup and delivery. Learn more here.
Four Phases of Pickup & Delivery Checklist
Download a printable checklist of the "Four Phases of Pickup & Delivery" covered in the webinar.