Sharing mobile devices, paper contracts, or customer documents is the biggest pain point of delivering contactless service experiences.
To solve for this, Dealerware now features Contactless Contracting capabilities as a standard feature in our Mobile Contracts.
With Contactless Contracting, customers can receive their customer agreement via text message and sign on their own device. Additionally, Mobile Contracts allow dealerships to scan customers’ license, credit card, and insurance information without handling them.
Learn more about delivering touchless experiences by watching the Contactless Contracting webinar recorded on 06/18/2020.
Top Questions & Answers from the Webinar
Can I contactlessly add a customer’s driver’s license, credit card, and insurance information in Dealerware?
Yes. Follow these guidelines to add customer information while maintaining social distancing and avoiding contact.
Can a link be sent to the customer via SMS message to fill out their own information?
No, at this time Contactless Contracting only collects signatures via the link sent through SMS text message.
It is important for dealerships to verify the authenticity of customer information to prevent fraud. We are working on a device-agnostic solution that meets our high standards for information capture quality and payment security.
Can I send a Contactless Contract from an iPad? Do I need cellular access?
Contactless Contracts are sent to your customer through Dealerware Mobile which is available on iPad.
Devices need to be connected to the internet to use Dealerware Mobile. While a cellular data plan is not required, it is recommended to ensure connectivity.
How long does it take for a customer to receive the SMS message with the link with the contract?
The SMS text is sent immediately by Dealerware and should arrive on the customer’s device within seconds. The text is an SMS message, so your customer will need to have cellular reception to receive it.
Can a Contactless Contract be sent or started in Dealerware Web?
No, at this time our priority focus is empowering employees in the field with safer and simpler contracting processes. We are evaluating how Contactless Contracting can be enabled and expanded within Dealerware Web and welcome your input.
After a customer signs the contract on their device, how does the contract change to “Signature Submitted” in Dealerware Mobile?
If the customer has signed the contract, refresh the Contracts tab in Dealerware Mobile by pulling from the top towards the bottom of the screen.