Dealerware customers with Dealerware Toll Services will have all contract tolls automatically processed 10 days after a contract has finished.
However, customers who are not enrolled in Dealerware Toll Services can still utilize Dealerware Web to recover toll citations that occurred while a vehicle was under contract.
To charge a customer for tolls:
- Search and select the relevant vehicle using the license plate provided on the toll citation
- Select Contract History
- Select the relevant Contract ID. Use the Started At and Finished At column, along with the toll citation date to select the correct contract
- Select Billing
- Charge for the toll citation
It is best practice to associate toll citations to the relevant contract on a daily basis. Please note only employees with accounting permissions can add charges (including toll citations), refund customers, and settle balances in Dealerware Web.
