Overview
Dealerware Reservations lets you unlock rental programs, gain visibility into scheduling, and enhance the customer experience at the dealership by assigning a customer to a Vehicle Group for a select period of time.
Book a Reservation
- Start from a complete customer profile (incomplete profiles appear in red on iOS and black on Android)
- Select Create New Contract
- In New Reservation, confirm the Pickup and Drop-off date & time (pickup date and time default to today's date and the nearest 30-minute increment, and drop-off date and time default to 48 hours later)
If there are no vehicles available for the duration of the contract, an overbooking alert will occur. You may overbook as needed or select a new Vehicle Group.
Availability calculations are based on the pickup and drop-off dates of booked reservations, as well as pending and started contracts.
- Assign the Vehicle Group
- Select the Service Advisor (select None if one does not apply)
- Add up to two additional drivers (if applicable)
- Enter the Repair Order # (optional)
- Enter the Service Vehicle ID (optional)
- Select Save for Later to save and initiate a contract at a later date OR Next Vehicles to proceed to the start-contract workflow.
After saving a reservation, it will appear on the Contracts page. Only today's reservations will be visible in Dealerware Mobile. Learn how to initiate a contract on a Booked reservation.
To view a list of today's reservations and those booked for a future date, log in to Dealerware Web and select Contracts. The Created On column will indicate when reservations were booked.
