Customer Experience

FAQ's

• My customer's insurance is expired, what should I do?
• Can I use Dealerware for paid rentals?
• How do I book an appointment in Dealerware?
• How do I contactlessly add customer information in Dealerware?
• How do I start a contract while avoiding physical contact with the customer?
• How do I use Dealerware for pickup and delivery?

See all 10 articles

Communication

• My customer never received/cannot access their Customer Agreement SMS. What do I do?
• How do I change my customer’s language settings in Dealerware?

Charges

• My customer has damaged a courtesy vehicle and refuses to pay a deductible, what should I do?
• What does a dealership customer see on their bank/credit card statement?

Toyota/Lexus

• How does the Dealerware Toyota OneApp Integration work?

Mercedez-Benz

• Mercedes-Benz Paragon Reimbursement - Dealerware Instructions