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  1. Dealerware
  2. Customer Experience

Customer Experience

Dealership customer experience overview & Best Practices

FAQ's

  • My customer's insurance is expired, what should I do?
  • Can I use Dealerware for paid rentals?
  • How do I book an appointment in Dealerware?
  • How do I contactlessly add customer information in Dealerware?
  • How do I start a contract while avoiding physical contact with the customer?
  • How do I use Dealerware for pickup and delivery?
See all 10 articles

Communication

  • My customer never received/cannot access their Customer Agreement SMS. What do I do?
  • How do I change my customer’s language settings in Dealerware?

Charges

  • My customer has damaged a courtesy vehicle and refuses to pay a deductible, what should I do?
  • What does a dealership customer see on their bank/credit card statement?

Toyota/Lexus

  • How does the Dealerware Toyota OneApp Integration work?

Mercedez-Benz

  • Mercedes-Benz Paragon Reimbursement - Dealerware Instructions
Loaner Fleet Management Paid Rental Vehicle Program Management
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