Connected Car Services

How does Connected Car Services work?

• What is Telemetry Source and how does it work?
• What is Connected Car Services?
• How do I view vehicle vitals?
• How can I view my vehicle’s GPS position?
• What is the Vehicle Event History?
• How do I track my vehicles through Off Lot Detection?

Connected Car Services: Connected Car Device (CCD) Setup

• How do I install a Connected Car Device [CCD] in a vehicle?
• How do I verify connectivity of Connected Car Services for a vehicle?
• How do I remove a Connected Car Device [CCD]?
• How do I fix connectivity discrepancies with a Connected Car Device [CCD]?
• How do I synchronize fuel and mileage for Connected Car Services?
• How do I fix a mileage discrepancy with a Connected Car Device [CCD]?

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Connected Car Services for Mercedes-Benz (Direct Connect)

• What is Mercedes-Benz Direct Connect and how does it work?

Connected Car Services for Toyota & Lexus

• As a Lexus dealership, how do I manage both LCCS and non-LCCS vehicles in Dealerware?
• As a Toyota or Lexus dealership, how do I set up Connected Car Services?

Connected Car Services for Ford & Lincoln

• Set up Ford Pro Telematics

Connected Car Services FAQs

• General guidance on vehicles equipped with GPS technology in Dealerware
• Why is the Dealerware Dashboard saying a vehicle is Off Lot Now when it is at my dealership?