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Connected Car Services

Installation, Functionality, and General Questions

How does Connected Car Services work?

  • What is Telemetry Source and how does it work?
  • What is Connected Car Services?
  • How do I view vehicle vitals?
  • How can I view my vehicle’s GPS position?
  • What is the Vehicle Event History?
  • How do I track my vehicles through Off Lot Detection?

Connected Car Services: Connected Car Device (CCD) Setup

  • How do I install a Connected Car Device [CCD] in a vehicle?
  • How do I verify connectivity of Connected Car Services for a vehicle?
  • How do I remove a Connected Car Device [CCD]?
  • How do I fix connectivity discrepancies with a Connected Car Device [CCD]?
  • How do I synchronize fuel and mileage for Connected Car Services?
  • How do I fix a mileage discrepancy with a Connected Car Device [CCD]?
See all 7 articles

Connected Car Services for Mercedes-Benz (Direct Connect)

  • What is Mercedes-Benz Direct Connect and how does it work?

Connected Car Services for Toyota & Lexus

  • As a Lexus dealership, how do I manage both LCCS and non-LCCS vehicles in Dealerware?
  • As a Toyota or Lexus dealership, how do I set up Connected Car Services?

Connected Car Services for Ford & Lincoln

  • Set up Motorq Telematics

Connected Car Services FAQs

  • General guidance on vehicles equipped with GPS technology in Dealerware
  • Why is the Dealerware Dashboard saying a vehicle is Off Lot Now when it is at my dealership?
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