If you are a Toyota or Lexus dealership, Connected Car Services might not require device installation. Learn more here.
To successfully install the Connected Car Device [CCD] in your vehicle, you'll need to:
Properly Position Vehicle
Physically Install the CCD
Add Vehicle to Dealerware
For a CCD to work, the vehicle must first be added to Dealerware.
Unsure if the vehicle has been added already? Search for the vehicle in Dealerware Mobile or Dealerware Web to confirm.
Properly Position Vehicle
Ensure the vehicle is properly positioned. The CCD will use cellular data to integrate with Dealerware and needs a strong connection during installation.
Position the vehicle outside and with a clear path to the sky.
The vehicle cannot be located in or under a:
Building
Garage
Service Drive
Canopy
Tree
Any other obstruction
Physically Install the CCD
After properly positioning the vehicle, you are ready to install the CCD by plugging the CCD into the OBDII port located under the steering wheel:
Turn ignition off
Connect CCD to OBDII port
Turn ignition on
Keep ignition running for 15 minutes
Turn ignition off
After physically installing the CCD in the vehicle, you will need to verify connectivity and confirm fuel and mileage to complete Connected Car Services setup.