View customer, program, and scheduling details related to finished contracts.
Filter by Date (defaults to this month), Repair Order, Customer Name, Service Advisor, Contract ID, or Program.
At the top of the report, there are KPIs for the last previous complete month. They are:
Number of Finished Contracts
Average Length of Contract
Following the KPIs, there are graphs including:
Finished contracts by Service Advisor: helps you understand if the workload across your service advisors is balanced which advisors are managing longer-duration contracts
Finished contracts by Program
Next, there is a table called Finished Contracts. This allows you to see a breakdown of all finished contracts with their associated service advisor sorted by Actual Finish Date in descending order. Table columns include the following:
Dealership Name
Actual Finish Date/Time
Contract ID Number
Sequential ID Number
Status
Repair Order Number
Customer Name
Created By (Employee Name)
Finished By (Employee Name)
Contract Total (Amount on the Contract Invoice)
VIN
License Plate Number
Service Advisor
Customer VIN
Scheduled Start Date/Time
Schedule Finish Date/Time
Actual Start Date/Time
Reservation ID Number
Stock Number
Length of Contract
Total Starting Fuel
Total Ending Fuel
Fuel Difference (shows whether the customer returned the vehicle with the same amount of fuel as at the start of the contract)
Total Starting Mileage
Total Ending Mileage
Mileage Difference (shows how many miles were driven on contract)
Notes
Only employees with "View Reports" employee permissions can access Dealerware Reports.
There is approximately a 3-hour data sync delay for data to populate on reports. Recently finished contracts will take time to populate on this report.
See the following related articles: