Dealerware

Contract Statuses define the current state of contracts so that you can best manage them.

A contract can be in any of the following statuses:

Booked: A user assigned a Customer, Program, Service Advisor (if one applies), and scheduled Pick-up &amp; Drop-off for the contract, but did not assign a vehicle.

Pending: A user assigned a vehicle, but did not start the contract.

Started: A user obtained or bypassed a customer signature and selected "Start Contract".

Finished: A user selected "Finish Contract" and completed the Finish-Contract workflow.

Canceled: A user <a href="https://support.dealerware.com/hc/en-us/articles/360022103213-How-do-I-create-start-or-cancel-a-contract-in-Dealerware-Mobile-" target="_blank">canceled</a> the contract while it was in Booked or Pending status.

No Show: A Booked contract was not started on or after its scheduled pickup date &amp; time.

- Booked: A user assigned a Customer, Program, Service Advisor (if one applies), and scheduled Pick-up &amp; Drop-off for the contract, but did not assign a vehicle. 
- Pending: A user assigned a vehicle, but did not start the contract. 
- Started: A user obtained or bypassed a customer signature and selected "Start Contract". 
- Finished: A user selected "Finish Contract" and completed the Finish-Contract workflow. 
- Canceled: A user <a href="https://support.dealerware.com/hc/en-us/articles/360022103213-How-do-I-create-start-or-cancel-a-contract-in-Dealerware-Mobile-" target="_blank">canceled</a> the contract while it was in Booked or Pending status. 
- No Show: A Booked contract was not started on or after its scheduled pickup date &amp; time.

Contract Status Definitions

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Contract Status Definitions

Overview

Contract Statuses