Dealerware

If your customer fails to receive a Mobile Check-In (MCI) text message, please follow these steps:

Confirm Customer's mobile number on their Customer Profile is accurate

Confirm the Customer's mobile device can receive text messages

Confirm the Customer's mobile device has connectivity

Confirm the Customer has not opted out of receiving Mobile Check-in text messages. <b>If your customer has unsubscribed by sending “STOP” to a previous message, your Customer can subscribe again by sending a text with “START” to 87057. </b>

1. Confirm Customer's mobile number on their Customer Profile is accurate
2. Confirm the Customer's mobile device can receive text messages
3. Confirm the Customer's mobile device has connectivity
4. Confirm the Customer has not opted out of receiving Mobile Check-in text messages. <b>If your customer has unsubscribed by sending “STOP” to a previous message, your Customer can subscribe again by sending a text with “START” to 87057. </b>

If the steps above do not remedy the situation, please contact Dealerware Support.

How Customers opt-in to receive Mobile Check-In links

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