To ensure seamless connectivity and optimal performance for Audi Q4 e-tron vehicles, please follow the updated installation practices outlined below for Dealerware Connected Car devices.
Items Needed:
Dealerware Connected Car Device
Ensure the device has a serial number starting with "88," indicating it is the correct 88-series model. If your dealership does not have any 88-series devices, please contact support to coordinate sending these devices to your location.
Note: The device will automatically recognize the vehicle’s make and model and upload the latest firmware update specifically for Q4 models.
Installation Steps:
Locate the OBD Port: Identify the OBD port in the vehicle, typically found under the dashboard near the steering wheel.
Connect the Dealerware Connected Car Device: Plug the Connected Car Device into the OBD port, ensuring a snug and secure connection.
Power On the Vehicle:
Turn on the vehicle by engaging the electric motor.
Press and hold the brake pedal.
Shift the vehicle into drive, then immediately shift to neutral.
This process ensures the vehicle is fully powered on, including the electric motor, which is necessary for the device to establish a solid connection.
Allow 5 to 10 minutes for the device to establish a good connection.
Environment Recommendations:
Optimal Conditions: For best results, position the vehicle in an area with a clear, unobstructed view of the sky. This helps ensure the vehicle appears in Dealerware without issues.
Poor Data Coverage: If you are in an area with poor data coverage, drive the vehicle for 5 to 10 minutes to help the device establish a connection.
Confirm Connection:
After completing the above steps, login to My.Dealerware.com and navigate to Vehicles.
Search for your vehicle and check the Telemetry Source column to confirm the connection status.
For further confirmation, click on your vehicle and review the Events History tab to see detailed device connection results.
Troubleshooting: If any issues arise with the device connection, please contact Dealerware support at [email protected].