Overview
You can configure a Credit Card Hold to authorize and hold funds on a customer’s credit card during the Start-contract workflow in the amount of an Estimated Charge or a Security Deposit.
Holds will apply to all vehicles within the configured Program and the associated contracts. You must have the Admin permission enabled to configure billing settings.
Configure a Credit Card Hold:
Select Settings > Programs from the main navigation
Locate the applicable Program, then select the pencil icon next to its name
In Cost Recovery Settings, navigate to Credit Card Hold
Select Estimated Charge and/or Security Deposit
Select Save
If you select both a security deposit and an estimated charge- the credit card hold applied will be the total amount of the security deposit + the estimated charge.
Example: Estimated charges are $10, and security deposit is $100, the hold will be for $110.
*Estimated Charge = a hold based on the number of Contract Days x Daily Rate + Additional Charges.
*Security Deposit = a hold in the amount configured.
To remove a Credit Card Hold:
Navigate to Settings > Programs > Cost Recovery Settings > Credit Card Hold
Uncheck all credit card hold options
Select Save