Follow these steps to void an active credit card Authorization in Dealerware Web. Please note, only users with the “Accounting” role can access the “Release Hold” button.
Release An Active Hold
Navigate to the Billing details page of a Dealerware contract
Select the “three dots” option on the right side of a transaction record in the "Customer Payment History" card
Select the “Release Hold” option
Confirm the action (if you cancel the action, the hold will not be voided). The hold will be immediately voided in Dealerware's payment processor.
There may be a delay between when the hold is voided and when the customer's card provider displays the hold as lifted.