Follow these steps to void an active credit card Authorization in Dealerware Web. Please note, only users with the “Accounting” role can access the “Release Hold” button.
Release An Active Hold
Navigate to the Billing details page of a Dealerware contract
Select the “three dots” option on the right side of a transaction record in the "Customer Payment History" card
Select the “Release Hold” option
Confirm the action (if you cancel the action, the hold will not be voided). The hold will be immediately voided in Dealerware's payment processor.
It’s important to note that no refund is issued when a hold is voided because the funds were never actually withdrawn from the account.
There may be a delay between when the hold is voided and when the customer's card provider displays the hold as lifted.
Typically, this delay is around 24–48 hours, though it may vary depending on the customer's bank or card issuer.