Overview
Configure Credit Card Holds in Settings > Vehicle Groups to authorize and hold funds on customer credit cards during the Start-Contract workflow. Holds will apply to all vehicles within the configured Vehicle Group and the associated contracts.
When finishing a contract, the amount held on the customer’s credit card is applied to the contract balance. Any unused funds are released to the customer’s credit card.
The following can be configured for each Vehicle Group:
No Credit Card Hold:
- A hold will not be authorized on the customer’s credit card.
Estimated Charge:
- A hold based on the number of Contract Days x Daily Rate + Additional Charges (Dontract Days: 2 x Daily Rate: $50.00 + Additional Charges: $0 = Hold Amount: $100.00).
- If you extend the scheduled dropoff date on a started contract, a new hold will be authorized on the customer’s credit card in the amount of the Daily Rate multiplied by the number of additional contract days.
Security Deposit:
- A hold in the amount specified in Vehicle Group settings is generally used to cover incidentals (During the Start-Contract workflow, Vehicle Group A’s security deposit of $50.00 is held on the customer's credit card. During the Contract-Finish workflow, the customer incurs a $45.00 fuel charge; the security deposit covers the balance, and $5.00 is returned to the customer’s credit card.)