Frequently Asked Questions
Dashboard
- How does the new Dashboard work? (Beta)
- What information can I find on the Dealerware Web Dashboard?
- How do I use the Fleet Map in Dealerware Web?
- How do I use the Fleet Status in Dealerware Web?
- What are KPIs?
- How do I use the Vehicles Not Under Contract section in Dealerware Web?
Customers
- How do I add a new customer in Dealerware Web?
- How do I delete a customer from Dealerware Web?
- How do I search for a Customer in Dealerware Web?
- How do I add or edit customer information using Dealerware Web?
- How do I set a customer's preferred language in Dealerware Web?
- Where can I find a list of customer-specific contracts in Dealerware Web?
Contracts
- How do I improve my average Length of Contract KPI?
- How do I start a contract using Dealerware Web?
- How do I add an Additional Driver to a contract using Dealerware Web?
- Can I start a contract using Dealerware Web but obtain a customer signature on a printed copy?
- How do I finish a contract using Dealerware Web?
- How do I locate reservations and contracts in Dealerware Web?
Vehicles
- How do I search for or add a new vehicle in Dealerware Web?
- What information is included in Vehicle Details?
- How do I update Vehicle Information in Dealerware Web?
- How do I remove a vehicle from my fleet and find it again?
- How do I print vehicle QR codes?
- How do I use the Vehicle QR Codes?
Settings
- I'm a Dealerware user, how do I change my preferred language?
- What is a Driver Agreement, and how do I manage it?
- How do I make sure my Driver Agreement file is in .PDF format?
- What are Agreement Terms and how do I manage them?
- How do I configure Agreement Terms in multiple languages?
- How do I bulk upload my fleet?
Customer Transactions
- How do I charge a customer in Dealerware Web?
- How do I refund a customer in Dealerware Web?
- How do I split a bill and charge the additional payer?
- How can I view the status of my customer's payment?
- What is the difference between a Warranty Invoice and Splitting a Bill??
- Why was my customer's card declined?
Contracts
- What’s Quick Contracting and how does it work?
- How do I create a contract using Dealerware Mobile?
- How do I start a contract or cancel a reservation in Dealerware Mobile?
- How do I use Contactless Contracting?
- How do I assign Additional Drivers to a contract in Dealerware Mobile?
- How do I finish a contract in Dealerware Mobile?
Invoicing
- Where can I view and download Dealerware invoices?
- What services are included in my Dealerware monthly invoice?
- What invoice payment options are available to my dealership?
- How do I update my billing information?
- Did Dealerware update its billing name to "Dealerware, LLC"?
- What are "Tolls Incurred" on the invoice?
Connected Car Services: Connected Car Device (CCD) Setup
- How do I install a Connected Car Device [CCD] in a vehicle?
- How do I verify connectivity of Connected Car Services for a vehicle?
- How do I remove a Connected Car Device [CCD]?
- How do I fix connectivity discrepancies with a Connected Car Device [CCD]?
- How do I synchronize fuel and mileage for Connected Car Services?
- How do I fix a mileage discrepancy with a Connected Car Device [CCD]?
Toll Equipment and Setup
- How do I setup Dealerware Toll Services?
- How do I add a toll barcode in Dealerware Web?
- How do I install Dealerware provided toll equipment?
- How do I remove Dealerware Toll Equipment from a vehicle?
- Can I move Dealerware toll equipment between vehicles?
- How do I confirm if a hardcase transponder is still active?
FAQ's
- My customer's insurance is expired, what should I do?
- Can I use Dealerware for paid rentals?
- How do I book an appointment in Dealerware?
- How do I contactlessly add customer information in Dealerware?
- How do I start a contract while avoiding physical contact with the customer?
- How do I use Dealerware for pickup and delivery?
