Frequently Asked Questions
Dashboard
- Dealerware Web Command Center
- What information can I find on the Dealerware Web Dashboard?
- How do I use the Fleet Map in Dealerware Web?
- How do I use the Fleet Status widget in Dealerware Web?
- What are KPIs?
- How do I use the Vehicles Not Under Contract section of the Dashboard?
Customers
- Delete a Customer Profile
- Add a Customer Profile in Dealerware Web
- Adding or Editing Customer Details
- Manage Customer Profiles: Add and Delete Payment Methods
- How do I set a customer's preferred language in Dealerware Web?
- Where can I find a list of customer-specific contracts in Dealerware Web?
Contracts
- How do I finish a contract in Dealerware Web?
- How do I edit contracts in Dealerware Web?
- How can I create and modify reservations in the calendar?
- How do I add a Repair Order Number to a Contract?
- What's Calendar and how does it work?
- How do I improve my average Length of Contract KPI?
Vehicles
- How do I add a color attribute to a vehicle?
- How do I search for or add a new vehicle in Dealerware Web?
- What information is included in Vehicle Details?
- How do I update Vehicle Information in Dealerware Web?
- How do I remove a vehicle from my fleet?
- How do I print vehicle QR codes?
Settings
- How do I change my preferred language?
- What is a Driver Agreement, and how do I manage it?
- How do I make sure my Driver Agreement file is in .PDF format?
- What are Agreement Terms and how do I manage them?
- How do I configure Agreement Terms in multiple languages?
- How do I bulk upload my fleet?
Programs
- ★ What is a Daily Rate and how do I configure it?
- What are Agreement Terms and how do I configure them?
- How do I assign vehicles to a Program?
- How do I configure or edit a Program?
- What is VINs to Multiple Programs and how does it work?
- What are Programs, and how do I create or remove a Program?
Customer Transactions
- How do I charge a customer in Dealerware Web?
- How do I refund a customer in Dealerware Web?
- How do I split a bill and charge the Additional Payer?
- How can I view the status of my customer's payment?
- What's the difference between a Warranty Invoice and Split Billing?
- Why was my customer's card declined?
Customers
- What is Dealerware Mobile Check-in, and how do I use it?
- How do I set a customer's preferred language in Dealerware Mobile?
- How do I search for a customer in Dealerware Mobile?
- How do I create a customer or edit their information using Dealerware Mobile
- Are debit cards accepted on the customer profile in Dealerware Mobile?
Contracts
- What’s Quick Contracting and how does it work?
- How do I create a contract using Dealerware Mobile?
- How do I start a contract or cancel a reservation in Dealerware Mobile?
- How do I use Contactless Contracting?
- How do I assign Additional Drivers to a contract in Dealerware Mobile?
- How do I finish a contract in Dealerware Mobile?
Invoicing
- Where can I view and download Dealerware invoices?
- What services are included in my Dealerware monthly invoice?
- What invoice payment options are available to my dealership?
- How do I update my billing information?
- Did Dealerware update its billing name to "Dealerware, LLC"?
- What are "Tolls Incurred" on the invoice?
Connected Car Services: Connected Car Device (CCD) Setup
- How do I install a Connected Car Device [CCD] in a vehicle?
- How do I verify connectivity of Connected Car Services for a vehicle?
- How do I remove a Connected Car Device [CCD]?
- How do I fix connectivity discrepancies with a Connected Car Device [CCD]?
- How do I synchronize fuel and mileage for Connected Car Services?
- How do I fix a mileage discrepancy with a Connected Car Device [CCD]?
Toll Equipment and Setup
- How do I setup Dealerware Toll Services?
- How do I add a toll barcode in Dealerware Web?
- How do I install Dealerware provided toll equipment?
- How do I remove Dealerware Toll Equipment from a vehicle?
- Can I move Dealerware toll equipment between vehicles?
- How do I confirm if a hardcase transponder is still active?
