Frequently Asked Questions
Contracts
- How do I create, start, or cancel a contract in Dealerware Mobile?
- How do I use Contactless Contracting?
- How do I add additional drivers to a contract in Dealerware Mobile?
- How do I finish a contract in Dealerware Mobile?
- Do I have to charge a customer when I finish the contract in Dealerware Mobile?
- Can a customer see the full version of their Customer Agreement in Dealerware Mobile?
Dashboard
- What information can I find on the Dealerware Web Dashboard?
- How do I use the Fleet Map in Dealerware Web?
- How do I use the Fleet Status in Dealerware Web?
- How do I use the KPIs in Dealerware Web?
- How do I use the Vehicles Not Under Contract section in Dealerware Web?
- How do I use the Open Contracts section in Dealerware Web?
Customers
- How do I add a new Customer in Dealerware Web?
- How do I search for a Customer in Dealerware Web?
- How do I review and update Customer information in Dealerware Web?
- Where can I find a list of Contracts for a specific Customer in Dealerware Web?
- How do I add or remove a customer to the "Do Not Rent" list in Dealerware Web?
Contracts
- How do I improve my average Length of Contract KPI?
- How do I create a contract in Dealerware Web?
- How do I start a contract in Dealerware Web?
- How do I add additional drivers to a contract in Dealerware Web?
- Can I start a contract with a printed and signed copy of a paper contract?
- How do I finish a Contract in Dealerware Web?
Vehicles
- How do I search for or add a new vehicle in Dealerware Web?
- What information is included in Vehicle Details?
- How do I update Vehicle Information in Dealerware Web?
- How do I remove a vehicle from my fleet and find it again?
- How do I print vehicle QR codes?
- How do I use the Vehicle QR Codes?
Settings
- How do I change my language in Dealerware?
- What is a Customer Agreement and how do I find mine?
- How do I make sure my Customer Agreement file is in .PDF format?
- How do I update the Agreement Summary?
- How do I manage multiple languages on the Agreement Summary?
- Can I bulk upload my fleet in Dealerware Web?
Customer Transactions
- How do I charge a customer in Dealerware Web?
- How do I refund a customer in Dealerware Web?
- How do I split a bill and charge the additional payer?
- How can I view the status of my customer's payment?
- What is the difference between a Warranty Invoice and Splitting the Bill?
- Why was my customer's card declined?
Connected Car Services Equipment and Setup
- How do I install a Connected Car Device [CCD] in a vehicle?
- How do I verify connectivity of Connected Car Services for a vehicle?
- How do I remove a Connected Car Device [CCD]?
- As a Toyota or Lexus dealership, how do I set up Connected Car Services?
- How do I fix connectivity discrepancies with a Connected Car Device [CCD]?
- How do I synchronize fuel and mileage for Connected Car Services?
Toll Equipment and Setup
- How do I setup Dealerware Toll Services?
- How do I add a toll barcode in Dealerware Web?
- How do I install Dealerware provided toll equipment?
- How do I remove Dealerware Toll Equipment from a vehicle?
- Can I move Dealerware toll equipment between vehicles?
- How do I confirm if a hardcase transponder is still active?
FAQ's
- My customer's insurance is expired, what should I do?
- Can I use Dealerware for paid rentals?
- How do I book an appointment in Dealerware?
- How do I contactlessly add customer information in Dealerware?
- How do I start a contract while avoiding physical contact with the customer?
- How do I use Dealerware for pickup and delivery?
Invoicing
- Where can I view and download my invoices?
- What is included on my Dealerware monthly invoice?
- What are the invoice payment options available to my dealership?
- How do I update my billing information?
- Did Dealerware change its billing name to "Dealerware, LLC"?
- What are "Tolls Incurred" on the invoice?
