Frequently Asked Questions
Location Settings
- ★ Require "Customer VIN" on Contracts
- ★ Require Repair Order on Contracts
- Manage your Settings in Dealerware Web
- Update your Preferred Language in Dealerware Web
- Switch Between Dealership Locations in Dealerware Mobile
- Learn About Dealerware Mobile's Capabilities
Programs
- Create or Remove Programs
- Assign Vehicles to Programs in Dealerware Web
- Configure a Vehicle Daily Rate in Dealerware Web
- Configure a Credit Card Hold in Dealerware Web
- Learn How to Assign Daily Rates by Vehicle Model in Dealerware Web
- Learn about the VINs to Multiple Programs Feature
Connected Car Services (Telematics)
- Audi: Installation Guide for Q4 E-tron Connected Car Devices
- Ford Specific: Set up Ford Pro Telematics
- Toyota & Lexus Specific: Learn How to Set up Connected Car Services
- Lexus Specific: Learn How to Manage LCCS and Non-LCCS Vehicles in Dealerware
- Mercedes-Benz Specific: Learn About the Direct Connect Integration
Support & Troubleshooting
- Contact Dealerware Support
- Learn about Dealerware's Current Operational Status
- Authentication Best Practices and Troubleshooting Steps
- Download the Dealerware App & Learn Which Devices are Compatible
- Update Your Dealerware App
- Learn about Connectivity Best Practices
Mobile Contracts
- View Your Daily Schedule in Dealerware Mobile
- Book a Reservation Using Dealerware Mobile
- Create a Contract in Dealerware Mobile
- Learn How to Use Contactless Contracting in Dealerware Mobile
- Start a Contract or Cancel a Reservation in Dealerware Mobile
- Assign Additional Drivers to a Contract in Dealerware Mobile
Connected Car Services & Best Practices
- Connected Car Solutions Benefits
- Install a Connected Car Device (CCD) in a Vehicle
- Install a Connected Car Device (CCD) Harness
- View a Vehicle’s GPS Location in Dealerware Web
- Track a Vehicle via Off Lot Detection in Dealerware Web
- Learn Why the Dealerware Web Dashboard is Indicating a Vehicle is Off Lot While It's at the Dealership
Toll Services & Best Practices
- Learn about the Dealerware Toll Services Upgrade!
- Learn How Dealerware Automates the Recovery of Customer Tolls
- Learn about the Rate Your Customers are Being Charged for Tolls
- Confirm a Hardcase Toll Transponder is Active
- Move Dealerware Toll Equipment Between Vehicles
- Remove Toll Equipment from a Vehicle and in Dealerware Web
Rental Best Practices
- Set up Rental Programs in Dealerware Web
- Enable Connected Car Solutions for Rental
- Enable Tolls for Rental
- Ensure Vehicle Information is Accurate in Dealerware Web for Rental Programs
- Stage Vehicles for Rental
- Learn about Rental Contracts and How to Manage Them in Dealerware Web
Invoicing
- Learn Which Services are Included in Your Dealerware Monthly Invoice
- Learn Which Invoice Payment Options are Available to Your Dealership
- View and Download Your Dealership's Dealerware Invoices
- Learn about the Tolls Incurred Section on Your Invoice
- Update Your Dealership's Billing Information
- Obtain a W-9 Form