Before you start
- Do Not Rent (DNR) List feature prevents select customers from entering contracts
- DNR could be useful in cases such as unsettled balances and noncompliance with dealership policies
- Verify a customer’s DNR status at the bottom of the Overview tab in the Customer Details pane. A time-stamped note appears in the Notes section if a customer is added to or removed from the DNR List
- You need the DNR Manager permission to add a customer to the DNR List
Steps to add a customer to the DNR List
- Click the Customers or Contracts tab in the left navigation bar
- Locate a customer by entering the customer’s name in the search bar in the Customers pane. You can also click either the left navigation arrow or the right navigation arrow on the bottom right to locate a customer
- In the Customers pane, click any of the customer details highlighted in blue. In the Contracts pane, click only the name of the customer whose details you want to edit. This action will open the Customer Details pane
- Click the Overview tab
- Scroll to the bottom of the page
- Click ADD TO DNR
- Enter the reason for DNR
- Click Save
Steps to remove a customer from the DNR list
- Click the Customers or Contracts tab in the left navigation bar
- Locate a customer by entering the customer’s name in the search bar in the Customers pane. You can also click either the left navigation arrow or the right navigation arrow on the bottom right to locate a customer
- In the Customers pane, click any of the customer details highlighted in blue. In the Contracts pane, click only the name of the customer whose details you want to edit. This action will open the Customer Details pane
- Click the Overview tab
- Scroll to the bottom of the page
- Click REMOVE FROM DNR
- Enter the reason for DNR
- Click Save
Notes
- A customer cannot contract in Dealerware once they are added to the DNR List
- An error message will show when you attempt to start a contract with a customer on the DNR List
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Mobile View