Overview
You can configure a Credit Card Hold to authorize and hold funds on a customer’s credit card during the Start-contract workflow in the amount of an Estimated Charge or a Security Deposit.
Holds will apply to all vehicles within the configured Vehicle Group and the associated contracts. You must have the Admin permission enabled to configure billing settings.
Configure a Credit Card Hold:
- Select Settings > Vehicle Groups from the main navigation
- Locate the applicable Vehicle Group, then select the pencil icon next to the group
- In Cost Recovery Settings, navigate to Credit Card Hold
- Select Estimated Charge or Security Deposit
- Select Save
*Estimated Charge = a hold based on the number of Contract Days x Daily Rate + Additional Charges.
*Security Deposit = a hold in the amount configured.
To remove a Credit Card Hold:
- Navigate to Settings > Vehicle Groups > Cost Recovery Settings > Credit Card Hold
- Select No Credit Card Hold
- Select Save
Credit Card Holds w/ hold status can be viewed on the customer’s Payment History.
