Nissan North America (Nissan/INFINITI) has partnered with Dealerware to provide secure Single Sign-On (SSO) access through NNAnet. To use Dealerware at an NRC or ICV location, users must have an active NNAnet profile with the proper designation and position code. NNAnet users don't use the "To add an employee" steps above — employees at NRC and ICV locations can only be added through NNAnet, not directly in Dealerware Web.
See your NNAnet admin to ensure all team members are added to NNAnet.
Confirm each team member has the appropriate OEM Special Designation on their account - NRC Agent (Nissan), ICV Agent (INFINITI).
Each team member must have the appropriate position code.
NNAnet user profiles must be configured correctly to avoid access issues.
If you need to update your NNAnet User ID, please contact your dealership's NNAnet Admin, as Dealerware can't make changes to NNAnet configurations. If you can't reach your NNAnet Admin, we advise contacting NNAnet Support at 800-514-8061. Changes to NNAnet profiles take 24-48 hours to sync to Dealerware.