Overview
Contract Statuses define the current state of contracts, so that you can best manage them.
Contract Statuses
A contract can be in any of the following statuses:
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Booked: The user assigned Customer, Program, Service Advisor (if one applies), and scheduled Pick-up & Dropoff but did not assign a vehicle.
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Pending: The user assigned a vehicle and obtained a customer signature but did not start the contract.
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Started: The user obtained a customer signature and selected "Start Contract" during the Start-Contract workflow.
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Finished: The user selected "Finish Contract" during the Finish-Contract workflow and completed the contract.
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Canceled: The user canceled the Booked or Pending contract.
- No Show: The user failed to start a Booked contract on or before its scheduled pickup date & time.