Mercedes-Benz Paragon Reimbursement - Dealerware Instructions

As a Mercedes-Benz dealership using Dealerware, you need to enter a Repair Order number and Customer VIN in Dealerware contracts.

Why enter this data? Mercedes-Benz USA requires this data for reimbursements via Paragon (e.g. CVP parts reimbursement for vehicles under warranty). Closed contract data is automatically sent to Mercedes-Benz USA and Paragon daily. Therefore, it is required that the full Customer VIN be present on each closed contract in the Service Vehicle ID field as well as the Repair Order number. 

The following instructions show where to enter this data during contract creation in Dealerware Mobile and Dealerware Web, and how to enter the data in Dealerware Web after a contract is closed.

A daily audit of closed contracts is recommended to ensure the data is complete before the end of each business day. The audit process is also explained below.

In Dealerware Mobile:

Dealerware Mobile users will be able to enter Repair Order and Service Vehicle ID (full Customer VIN) while creating a new contract.

1. Create a Contract in Dealerware Mobile
2. Enter the Repair Order Number into the field provided
3. Enter the full customer VIN into the Service Vehicle ID field

NOTE: The Repair Order number and Service Vehicle ID fields can’t be edited when finishing a contract in Dealerware Mobile, but they can be edited later from Dealerware Web.

In Dealerware Web:

Dealerware Web users will be able to enter Repair Order and Service Vehicle ID (full Customer VIN) while creating a new contract. (See the next section, Daily Reporting Audit, for instructions on how to edit this data while the contract is open, or after the contract is closed.)

1. Create a contract in Dealerware Web
2. Enter in the Repair Order number into the field provided
3. Enter the full customer VIN into the Service Vehicle ID field

Daily Audit:

It is recommended that an audit be completed before the end of each day to ensure each closed contract has the correct information entered.  

1. Login to my.dealerware.com
2. Navigate to the Contracts section on the Main Menu
3. Select Finished Contracts from the dropdown menu

For contracts missing Repair Order and/or Service Vehicle ID, follow these steps to enter in the data:

1. Select on the Contract ID 
2. Enter the Repair Order and the customer’s full VIN in the Service Vehicle ID field 
3. Select Save