Finish a Contract
- Select Vehicles on your device, then search by Vehicle Group, license plate, stock, or VIN, or scan the vehicle QR code
- Select the appropriate vehicle
- Select Finish Contract
- Enter the ending Fuel Level and Odometer Reading (if you use Connected Car Services, fuel and odometer values will update automatically)
- Select Save
- Review the vehicle's condition and document issues in Vehicle Issues (issues documented at contract finish will appear on the customer agreement)
- Select Finish Contract
- Select Yes to continue or No to return to Vehicle Details
- If there are no charges, select Done. If there are charges, select Charge Now to process payment (it's best practice to charge the customer when finishing a contract)
*To process the payment later and create an Unsettled Balance, select Charge Later. Note that using the Charge Later function reduces the likelihood of cost recovery.
- Inform the customer that they will receive a copy of their agreement via text (in the United States) or an email (in Canada).