To Finish a Contract:
- Select the Vehicles icon on your device and scan the vehicle QR Code, or search by Vehicle Group, license plate, stock, or VIN
- Select the relevant vehicle
- Select Finish Contract
- Enter the ending fuel and mileage. If you use Connected Car Services, Dealerware automatically updates fuel and mileage
- Select Save
Review the vehicle's condition and document any issues. This will associate new damage to the customer’s contract.
- Select Finish Contract
- Select Yes to continue, or No to return to Vehicle Details
If there are no charges, select Done.
If there are charges, select Charge Now to process the payment. It is best practice to charge the customer at the contract finish.
To process the payment at a later time, select Charge Later. If charges are postponed, an unsettled balance will be created, and the likelihood of cost recovery diminishes.
Let your customers know they will receive a text (in the United States) or email (in Canada) with a link to their contract and receipt.