Dealerware Toll Services automates the tracking and recovery of tolls. The type of toll incurred will depend on who hit the road and when the toll was reported to Dealerware. Toll types include:
- Contract toll: Toll incurred by a customer while in a vehicle under contract. When Dealerware imports a toll and matches it to a contract, it is immediately added to the customer invoice — regardless of the contract's current status or when the toll was reported. This gives you a complete, up-to-date invoice at the time of contract finish, improving your chances of collecting the full balance while the customer is still present.
- Non-contract toll: Toll incurred by a vehicle while not under contract. The dealership is liable to pay for these tolls.
Dealerware automatically attempts to settle the contract balance after a toll is added. Settlement will be attempted if there is a positive unsettled balance, at least one toll on the contract, and either no successful payment has been collected or a new toll was added after the last successful payment. Tolls imported after a contract is already settled will accumulate on the invoice as a trackable unsettled balance, which can be recovered using the Unsettled Balance report.
Monthly, your dealership is invoiced by Dealerware for all Dealerware Services and tolls incurred. The dealership is then reimbursed for toll, fuel, and other charges collected from the customer.