Follow these steps to void an active credit card Authorization in Dealerware Web. Please note only users with the “Accounting” role can access the “Release Hold” button.
Release An Active Hold
- Navigate to the Billing details page of a Dealerware contract
- Select the “three dots” option in-line of a transaction record in the Customer Payment History card
- Select the “Release Hold” option
- Confirm the action (if you cancel the action, the hold will not be voided)Complete! The hold record will be removed from the cardholder’s statement immediately
- Voila! The hold record will be removed from the cardholder’s statement ASAP