Dealerware uses Braintree Marketplace to process all credit card transactions. If a card is declined, a pop-up detailing the decline code will appear in Dealerware. A full list of decline codes can be found here.
If a charge is declined, we recommend following these best practices. Please note that an unsettled balance will be created for all declined transactions. For a full list of unsettled balances, refer to the Customers page in Dealerware Web, and click the unsettled balances toggle.
For additional assistance please submit a request to Dealerware Support.