This article explains how to find and review trip history for any vehicle in your fleet, including how to filter by contract and view routes in relation to geofences.
Note: Trip history is available to dealerships with a Connected Car Services subscription. If you’re not sure whether your dealership has this, check with your Dealerware administrator.
You can review where a vehicle has been, confirm activity tied to a specific contract, and see how routes relate to your geofences, all from the Vehicle Details drawer.
How it Works
1. Go to Dealerware Web and find the vehicle you want to review.
2. Open the Vehicle Details drawer. You can do this by clicking the vehicle’s location on the Dashboard Fleet Map or Lot Map, or by clicking any hyperlinked vehicle info — VIN, Stock Number, License Plate, and more.
3. Select the > button next to Location and Event History to expand the section.
4. By default, you’ll see all trips for that vehicle. To narrow it down to a specific contract, select the Show: All Trips filter below the map and choose the contract you want.
5. Select any trip from the list to see its exact route on the map.
6. To view a trip in relation to a geofence, select the geofence from the Map Layers dropdown above the map.
Frequently Asked Questions
Why can't I see trip history for a vehicle?
The most common reason is a permissions issue. Check two things: your employee profile needs the Admin and View Vehicle Position During Contracts permissions, and the vehicle’s Program must have View vehicle positions during contracts enabled. If permissions are set correctly, the vehicle may not have qualifying telematics data yet, or your active filter isn’t returning any trips for the selected contract.
What does the map look like when I haven't selected a trip?
The map will display the vehicle's last known position.
What does the warning icon next to a trip mean?
A geofence event occurred during that trip. Select the relevant geofence from the Map Layers dropdown to see it on the map alongside the route.
What will I see in the Location and Event History if there is no trip data available for that vehicle?
You’ll either see a “No Trips Available” message in the list, or a list of individual telematics events that aren’t grouped by trip. If you’re seeing the latter, your account may still be on an older version of the experience.