Scheduled Mobile Check-In
Scheduled Mobile Check-In sends customers an automated reminder to complete their Mobile Check-In profile before they arrive for pickup. You choose how many hours in advance the reminder goes out, giving customers time to complete their profile before they walk through the door — reducing friction and speeding up the check-in process.
This is an optional setting that works independently alongside the existing Automatic Mobile Check-In feature. You can use one, both, or neither depending on your dealership's workflow.
Setting it up
Go to Settings > Location > Preferences > CONTRACT.
You'll see two Mobile Check-In settings:
- Automatic Mobile Check-In — sends an MCI link automatically as soon as a reservation is created. Links expire 24 hours after being sent.
- Scheduled Mobile Check-In — sends an additional reminder a set number of hours before the scheduled pickup time, but only if the customer hasn't completed their MCI profile yet.
To enable Scheduled Mobile Check-In, check the box and select how many hours before pickup the reminder should send:
- 24 hours before scheduled start
- 48 hours before scheduled start
- 72 hours before scheduled start
- Custom — any value from 1 to 168 hours (1 week maximum)
The custom option is useful for dealerships that want a short lead time, such as sending a reminder 1–3 hours before pickup.
How the two settings work together
Both settings are fully independent. Here's what customers receive depending on which settings are active:
- Automatic on, Scheduled off — customer receives one text at the time of booking.
- Automatic off, Scheduled on — customer receives one text at the configured time before pickup.
- Both on — customer receives two texts: one at booking and one before pickup, but only if they haven't completed their MCI profile by the time the second message is due to send.
- Both off — no MCI links are sent automatically.
Things to know
- The scheduled reminder only sends if the customer hasn't already completed their MCI profile. Customers who've already checked in won't receive a redundant message.
- If the scheduled send time has already passed at the time of booking — for example, a reservation created 15 minutes from now with a 3-hour reminder configured — the scheduled message will be skipped. The Automatic MCI message will still send as normal.
- Reminders may send outside of dealership hours.
- MCI links expire 24 hours after being sent.
- The reminder will also be suppressed if the reservation is no longer in a valid state for pickup, or if the Scheduled MCI setting is turned off after the reminder was already queued.
If your dealership uses Axle: Axle enrollment automatically enables Automatic Mobile Check-In. It does not automatically configure Scheduled Mobile Check-In — that must be set up manually.
Tracking sends in the audit log
Every MCI send is recorded in the notes log on the Contract details page. Here's what each entry looks like:
- Automatic MCI: "Mobile Check-In link automatically sent at reservation creation: [timestamp]"
- Scheduled MCI: "Scheduled Mobile Check-In reminder sent at: [timestamp]"
Both automated send types show "Automated" in the User field. Manual sends show the name of the staff member who sent the link, so you can always tell the difference.
FAQs
What is Scheduled Mobile Check-In? It's an automated MCI reminder sent to customers a set number of hours before their scheduled pickup time, prompting them to complete their Mobile Check-In profile before they arrive.
How is this different from Automatic Mobile Check-In? Automatic MCI sends a link the moment a reservation is created. Scheduled MCI sends a reminder closer to pickup. Both can be active at the same time — a customer could receive two texts if both are enabled and they haven't yet completed their profile.
Will a customer receive two MCI texts? Yes, if both settings are enabled. The first sends at booking, the second at your configured time before pickup — but only if the customer hasn't completed their profile by then.
What if the customer already completed their MCI profile? The reminder won't send. The system checks MCI completion status before sending and skips the message if the profile is already complete.
What if the scheduled send time has already passed? The reminder is skipped. For example, if a reservation is booked 15 minutes from now and the setting is configured for 3 hours before pickup, that window has already passed and no scheduled reminder will go out. The Automatic MCI message at booking will still send as normal.
What hour options are available? Preset options are 24, 48, and 72 hours before scheduled start. The custom option allows any value from 1 to 168 hours (1 week maximum).
Is there a maximum lead time? Yes — 168 hours (1 week). Values above 168 or below 1 are not accepted.
Does this affect Axle-enrolled dealerships? Axle enrollment automatically enables Automatic Mobile Check-In. It does not configure Scheduled Mobile Check-In — that must be set up manually by the dealership.
How can I tell if a scheduled reminder was sent? Check the notes log on the Contract details page. Scheduled MCI sends appear as: "Scheduled Mobile Check-In reminder sent at: [timestamp]" with "Automated" in the User field.
Can support tell the difference between a manual and automated send in the notes log? Yes. Manual sends show the staff member's name in the User field. Both Automatic and Scheduled MCI automated sends show "Automated."